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Grading Information

Mission

The Tourism Grading Council of South Africa: Is in the business of setting up and managing a grading system for the entire tourism industry Is focused on ensuring that the grading system is developed from a customer's perspective Is focused on supporting the needs and interests of the industry by developing an industry friendly consultative system of grading Is focused on promoting tourism and community involvement;

Vision

It is the vision of the Tourism Grading Council of South Africa to provide:A quality assured experience in South Africa Consumer confidence and choice A marketing tool to draw consumers

Objectives

The Tourism Grading Council of South Africa has the following objectives:Grading must lead to an improvement of standards in the industry To embrace best of established practices, where possible and relevant The System is to be independent, credible and understood locally and internationally The system needs to be accessible, affordable, market driven and voluntary Grading to extend to all tourism facilities / amenities Grading must assist in the transformation of the tourism industry

All about the Stars:

Accommodation
	Fair to good (acceptable/modest) quality in the overall standard of furnishings, service and guest care. Clean, comfortable and functional accommodation.
	Good quality in the overall standard of furnishings, service and guest care.
	Very good quality in the overall standard of furnishings, service and guest care.
	Superior (excellent) comfort and quality with a high standard of furnishings, service and guest care.
	Exceptional quality and luxurious accommodation (matching best international standards). Highest standard of furnishings, flawless service and meticulous guest care.

Self-catering
	Fair to good (acceptable/modest) quality in the overall standard of furnishings and service. Clean, comfortable and functional accommodation.
	Good quality in the overall standard of furnishings and service.
	Very good quality in the overall standard of furnishings and service.
	Superior (excellent) comfort and quality with a high standard of furnishings and service.
	Exceptional quality and luxurious accommodation (matching best international standards). Highest standard of furnishings and flawless service.

MORE INFORMATION

Contact registered Grading Assessor FARIED JONES of Accounting for Hospitality, who is a member of Knysna Tourism directly on 082 498 5111, or visit the Tourism Grading Council of South Africa's website at www.tourismgrading.co.za

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